IVR hosting is a type of interactive voice response (IVR)service, allows businesses to have advantage of call automation without havingto invest in specialized equipment or hardware. IVR hosting companies frequently develop their own IVR technology and "host", or provide technology that is stored on their own equipment and web servers. The actual services provided by a hosted IVR can vary greatly, and largely depends on the unique needs of the purchaser.
Separately from the lack of equipment needed, there arevarious key aspects that differentiate IVR hosting from conventional IVR services, including: the level of programming required, initial upfrontexpenses, guaranteed uptime, and available technical support.
Hosted IVRs are clear cut from traditional IVRs in thefollowing ways:
Managed IVR vs. Programmed
Programming is often a very deep component of any IVR. Thisis because conventional IVRs keep faith every single hypothetical customerscenario being programmed and scripted with an appropriate list of responses. Few sophisticated providers use smart IVRs which are based on artificial intelligence to replace this antiquated model of call automation. This quality can greatly minimize programming because applications can be designed by the provider and implemented remotely for you.
Hosting Fees of IVR
Upfront expenses may be cut dramatically with IVR hosting.Not only is the need for expensive equipment taken out of the picture, but thecost of technology is spread out equally among multiple customers. This service is keep in such a way that every business helps fund research and development for a single super-IVR. In this way, All user has access to the latest and greatest technological advances, but only pays a fraction of the cost.
Guaranteed vs. Limited Uptime
Uptime is a very important consideration when choosing anIVR that will be your client’s first line of contact with your business. In theIVR industry, just as in web hosting, uptime describes the strength of your service. While many providers dream to minimize downtime due to power failuresand system crashes, these interruptions can end up costing you tons of money in the form of lost sales and will undoubtedly irritate your customers. With IVR hosting, many servers and equipment can be used to provide a level of redundancy that's just not possible with conventional IVRs.
Technical Support
Confirmed support is another staple of IVR hosting. It allgoes back to the fact that none of the equipment is keep at your facility.Anytime you experience glitches or need technical support, help is just a short phone call away from us. This certainly eliminates many of the hassles associated with trying to learn complex technology, or desperately trying to get your IVR up and running on your own.
IVR hosting is often presented as part of an integrative IVRsolution; there are many ways to customize features and services. Thisflexibility is attractive to companies that would rather avoid excessive infront fees and committing to a single telephone system. Because this service isspecifically designed to compliment any existing equipment, it is often considered to be the most practical and valuable call automation service by businesses.
Jay E. Coop writes about technology and has spent nearly adecade helping business owners choose the right IVR hosting solution for theircompanies. You can find out about other things to look for in your IVR hosting provider at his website.
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